Privacy Policy

Last updated: 27 October 2026

1. Who we are

This website, saxonis.co.uk, is operated by Haydon Rouse Consultancy Limited, a company registered in England and Wales under company number 08208176, trading as Saxon Internet Solutions.

Haydon Rouse Consultancy Limited is the data controller responsible for personal data collected through this website and in connection with our services.

Contact details

• Address: 28 Ridgeway Cliff, Herne Bay, Kent CT6 8JQ
• Email: info@saxonis.co.uk
• Telephone: 01227 360922
• ICO registration number: ZB034215

2. Personal data we collect

Depending on how you interact with us, we may collect:

• Enquiry and contact details: your name, business name, email address, telephone number and the information you include in a contact form or enquiry.
• Correspondence: the content of emails and other communications you send us, together with our replies and relevant records of our dealings with you.
• Client and service information: information needed to discuss, agree, provide and administer services you request from us.
• Website and technical information: information collected through server logs and, where permitted, cookies and similar technologies. This may include your IP address, browser and device details, pages visited, visit times and information about how you use the website.

Please do not send us sensitive personal information unless it is necessary and we have asked you to provide it.

Use of AI assistants and AI tools

We use AI-powered assistants and AI tools to help us run our business and deliver our services—for example, to help manage and draft email correspondence, prepare materials, and assist with website and marketing work. These assistants may process the contents of communications we receive, including emails between us and our clients.

When AI tools process personal data:

• the information remains subject to the protections in this policy;
• AI-assisted material relevant to you or your project is reviewed by a person before we rely on or act on it;
• we do not use AI tools to make automated decisions about you with legal or similarly significant effects; and
• we select AI tools and providers with regard to their privacy and security arrangements, and keep our use of AI under review as tools and legal requirements evolve.

You can read more about our approach to AI, including how to ask for restrictions on AI use for your correspondence or projects, in our AI Use Policy: [AI Use Policy URL]. If you have concerns about AI processing of your personal data, contact us and we will discuss how we can accommodate them.

3. How and why we use your personal data

We use personal data for the following purposes:

You can withdraw your consent to marketing at any time by using the unsubscribe link in a marketing email or contacting us. Withdrawing consent does not affect processing carried out before you withdrew it.

4. Email marketing

We will send you our newsletter or other marketing emails only where you have opted in, or where another lawful route permitted by PECR applies. We will explain how to unsubscribe in each marketing email. You can also ask us to stop marketing to you by emailing info@saxonis.co.uk.

We may retain a minimal record of your request to stop receiving marketing so that we can respect it.

5. Cookies and website analytics

Our website uses cookies and similar technologies. Some may be necessary for the website to work; others, such as analytics cookies, may require your consent before they are used.

For details of the cookies and similar technologies we use, their purposes and how to manage your choices, please see our separate Cookie Policy: [Cookie Policy URL].

You can change or withdraw your cookie choices using the controls described in that policy.

6. Who we share personal data with

We do not sell your personal data. We may share it, when necessary, with service providers who help us operate our business or provide our services. These may include website hosting, email, analytics, IT support, communications and AI service providers.

Where a provider processes personal data on our behalf, we require it to protect the information and use it only in accordance with our instructions and applicable law. We may also disclose information where required by law, to a court or public authority, or to protect our legal rights.

7. International transfers

Some of our service providers may process or store personal data outside the United Kingdom. If personal data is transferred internationally, we will take steps required by data protection law to ensure that it remains appropriately protected. These steps may include using an adequacy regulation or decision, or an approved transfer safeguard such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any required risk assessment.

You can contact us using the details in this policy if you would like further information about relevant safeguards.

8. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting or reporting requirements. Our usual retention periods are:

• Enquiries that do not result in a client relationship: up to 12 months after our last meaningful communication.
• Client and service records: during the relationship and, ordinarily, for up to 6 years after it ends, to deal with queries and meet legal or accounting requirements.
• Marketing details: until you unsubscribe or withdraw consent. We may retain a minimal suppression record after that so we do not contact you again in error.
• Server and security logs: ordinarily up to 12 months, unless we need to retain relevant information for longer to investigate a security issue or meet a legal obligation.
• Cookie and analytics information: for the periods explained in our Cookie Policy and the relevant cookie settings.

We may retain information for longer where required by law or where it is necessary to establish, exercise or defend legal claims. When information is no longer needed, we will delete it or securely anonymise it.

9. Your data protection rights

Subject to the conditions and exemptions in data protection law, you may have the right to:

• request access to your personal data;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your personal data;
• ask us to restrict how we use your personal data;
• object to certain processing, including processing based on legitimate interests or direct marketing;
• request a copy of certain personal data in a portable format;
• withdraw consent where we rely on consent.

To exercise a right, contact us at info@saxonis.co.uk. We may need to confirm your identity before responding. We will respond within the time limit set by law. In some circumstances, we may not be able to fulfil a request in full; if so, we will explain why.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can find information about making a complaint at ico.org.uk/make-a-complaint. We would appreciate the opportunity to address your concerns first, so please contact us if you have an issue.

10. Security

We use appropriate technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse or alteration. Access is limited to people and providers who need the information for legitimate business purposes and are expected to protect it.

No method of transmission or storage is completely secure. If you have a concern about information you have sent us, please contact us.

11. Children

Our website and services are intended for businesses and organisations, not children. We do not knowingly collect personal data from children through the website. If you believe a child has provided us with personal data, please contact us so we can review and, where appropriate, delete it.

12. Changes to this policy

We may update this policy from time to time to reflect changes to our website, services or legal obligations. The latest version will be published on this page, with its update date shown at the top.

13. Contact us

For questions about this policy or how we handle personal data, contact:

Haydon Rouse Consultancy Limited, trading as Saxon Internet Solutions
28 Ridgeway Cliff
Herne Bay
Kent CT6 8JQ
Email: info@saxonis.co.uk
Telephone: 01227 360922
ICO registration number: ZB034215